Terms & conditions

1. Introduction

Sala 85 provides personalized support services for students from the MENA region moving to Madrid to study in Madrid. Our mission is to ensure a safe and smooth transition by offering trusted local guidance for housing and well-being.

These Terms and conditions (“Terms”) govern all services provided by Sala 85. By confirming a service or making a payment, you acknowledge that you have read and accepted these terms.

2. Services offered

At Sala 85, I offer two core packages plus a set of standalone services:

– Package #01: arrival essentials: bank visit for under-18 accounts (I can represent both parents with prior authorization) and a 3-hour deep clean (materials and labor included). One 45-minute support call (Zoom or Microsoft Teams) is included in this package.

– Package #02: apartment hunt & due diligence: I visit up to 3 properties (mine, yours, or a mix), share photos/videos and key terms, provide a basic contract review (informational, not legal advice), and include two check-in visits after move-in. Two 45-minute support call (Zoom or Microsoft Teams) are included in this package.

– Standalone services (booked separately):

45-minute support call (Zoom or Microsoft Teams) for housing, adaptation, or well-being questions.

All services are subject to availability and require prior scheduling. Times are based on Madrid (CET/CEST).

Package #01: Arrival Essentials

What’s included:
(1) Bank visit for under-18 accounts (I can represent both parents), and
(2) Deep cleaning of the property (3 hours, materials and labor included).

1) Bank visit (under-18 accounts)

I schedule the branch appointment, confirm the document checklist with the bank, and accompany the student.
I can represent both parents with prior written authorization from each parent and any IDs/documents required by the bank.

2) Deep cleaning (move-in standard)

3 hours of cleaning, including materials and supplies (kitchen, bathrooms, floors, dusting of accessible surfaces).
Anything additional (e.g., heavy-duty/post-works cleaning, exterior windows, appliance deep-clean, upholstery) will be quoted as extra. I will inform the parent first and seek approval before proceeding.
I can provide before/after photos upon completion in needed.

Scheduling, access & changes (Package #01)

Please schedule at least 1 week in advance.
If any unexpected event affects access (keys, building restrictions, landlord delays), inform me as soon as possible so I can reschedule—aiming for the following weekend where feasible.
Two check-in visits after move-in are included to verify condition and student well-being.
One change only is allowed. Changes within 24 hours, or not showing up / not providing access at the scheduled time, will be charged in full and the service may be considered completed.
All times are based on Madrid (CET/CEST).

Package #02: Apartment Hunt & Due Diligence

Scope & deliverables (maximum of 3 properties total)

I curate a shortlist and personally visit up to 3 properties in total—these can be proposed by me or suggested by you (or a mix). The final set is three.
For each visited property, you receive:
- A photo/video walkthrough (light, layout, condition).
- A neighbourhood snapshot (safety feel, services, commute to IE).
- A summary of key terms (rent, deposit, agency/landlord fees, included utilities, estimated move-in timeline).
- A basic contract review to flag common red flags and clarifications (informational, not legal advice).

Scheduling & market reality (Package #02)

Viewings are coordinated with the landlord/agent and me; timing depends on both parties’ availability. I will propose windows and confirm a slot only when we both agree.
Madrid’s market moves quickly; listings can change or be withdrawn at short notice. Decisions should therefore be taken quickly after I share the visit report (photos/videos, notes, and key terms). If a decision isn’t made promptly—or the selected options lapse—I will start a new round of research and viewings, which is billed as a new Package #02.
I cannot reserve or secure a property without the landlord/agent’s acceptance and your documentation and funds.

Global scheduling & cancellation policy (applies to all services)

Booking: All services require prior scheduling.
Rescheduling: One (1) reschedule is included at no cost if requested ≥24 hours before the start time.
Cancellations/no-shows/late changes: Requests <24 hours before the start time, no-shows, or failure to provide access are charged in full.
Time zone: All times are Madrid (CET/CEST) unless otherwise agreed in writing.

3. Scheduling and appointments

– Check-in visits must be scheduled at least one (1) week in advance.
– Visits take place on Friday evening, Saturday, or Sunday only.
– The student must be present and on time at the agreed address.
– If the student cancels less than 24 hours before the scheduled visit, the service will be charged in full.
– One (1) change of date or time may be allowed, if agreed by both parties. Any additional changes will be considered as if the visit has been completed.

4. 45-Minute call

– Complimentary introductory call. Each client may book one (1) complimentary 15-minute introductory call, conducted via Zoom or Microsoft Teams and scheduled in advance.
– Subsequent sessions. Additional support sessions are chargeable and can be booked via our website.
– Rescheduling. Each appointment (including the complimentary call) permits one (1) reschedule at no cost, provided the request is submitted ≥24 hours before the scheduled start time.
– Cancellations & no-shows. Cancellations made <24 hours before the scheduled start time, reschedule requests <24 hours, and no-shows are charged 100% of the session fee.
– Time zone. Unless otherwise agreed in writing, all appointment times are based on Madrid time (CET/CEST).

5. Payments and refunds

– All services must be paid in full and in advance of the scheduled appointment.
– Payments are non-refundable, except in the event that Sala 85 cancels the service.
– If Sala 85 cancels or reschedules a service for any reason, the client will be offered a new date.

6. Responsibilities of the student

The student (or parent/guardian) agrees to:
– Provide accurate and complete information regarding location, contact details, and timing.
– Ensure access to the property at the time of the visit.
– Be respectful and punctual.
– Inform Sala 85 immediately of any issues that may affect the scheduled service.

7. Responsibilities of Sala 85

Sala 85 commits to:
– Deliver all services professionally, respectfully, and in good faith.
– Protect the privacy and confidentiality of all client information.
– Provide honest feedback and support based on local experience and best judgment.
– Act as a local guide and liaison, but not as a real estate agent or legal representative.

8. Liability

Sala 85 acts solely as an intermediary and support provider.
We are not responsible for:
– The condition, quality, or management of third-party properties or agencies.
– Issues arising from landlords, real estate agents, or other external parties.
– Any loss, damage, or delay caused by events beyond our control.

Clients and students are responsible for all final rental or legal decisions related to housing.

9. Governing law

These terms are governed by Spanish law.
Any dispute arising from these terms shall be submitted to the courts of Madrid, Spain.

10. Contact

For any questions or correspondence, please contact us at:
📧 hello@sala85.com
📍 Madrid, Spain